| Order Status |
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| Has my order shipped? |
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Click the "Login" link at the top right hand side of our site to check your orders status. Also keep in mind we will send you an email notification once we ship your order with the tracking information. This way you can track your order and know when it is supposed to arrive. |
| How do I change quantities or cancel an item in my order? |
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Click the "Login" link at the top right hand side of our site to view orders you have placed. Then click the un-shipped order number link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Click the "Login" link at the top right hand side of our site to track your order. |
| My order never arrived. |
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Click the "Login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
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Click the "Login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product is missing parts. |
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Click the "Login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
